Thursday, July 2, 2009

What's a professional?

A decade or so ago the firm I was in was experiencing hypergrowth and we retained a consultant to assist us in thinking through our organization structure. Being a good consultant, he began his session with us by asking a series of questions and one of the first was for us to define 'what's a professional'. We struggled with a number of weak answers and he gave a pithy definition that made (and still does) so much sense. He opined that a professional is someone who really cares about what they do. I often think about this in my interactions with all sorts of folk.

Earlier today, in response to my previous post, I was contacted by one of the marketing professionals at MyHeritage, who shared wtih me his perspective on the Company's view of the issues that lead to my frustration with their service. As a follow-up, the CEO wrote to elaborate:

"The locking out of your site due to exceeded tree size was a bug, that we fixed tonight after being alerted to it in your blog article.
This lockup was intended for expired sites (people who received a paid service and decided to stop paying for it) and was incorrectly applied to another scenario of an exceeded tree size, for old sites. This is now fixed, and I thank you for bringing it to our attention".

It was a professional response from a busy CEO, and much appreciated by this community member. Hope it also helps the other people affected by the issue.

No comments:

Post a Comment

Note: Only a member of this blog may post a comment.