Saturday, July 31, 2010

Escape velocity part II

I sent the previous post about my frustration with my new computer to the CEO of Velocity Micro. Admittedly, it was a plea for help and on Saturday at 1PM, 15 minutes after sending, the CEO sent me a note back inviting me to call him to discuss/help resolve the issue. Wow.

He agrees that I probably have a bad drive, and that's not good news. However, there's a real person on the other end who really cares and wants to help and seems really committed to building great product and a good company. His attitude exactly mirrors that of the sales and support reps I have worked with at Velocity. A good customer driven culture is in the air.

This customer's benefit of the doubt is given to Velocity. Next step is to send them my hard drive and, hopefully, get a new one (with my data re-installed) rapidly back.

Kudos to the CEO (For the skeptics, I am not just kissing up on this one).

1 comment:

  1. Lawrence WagenbergAugust 2, 2010 at 4:09 PM

    Charlie, The CEO of Velocity sounds like a nice guy, but come on, follow your intelligent family's lead and buy a Mac with Applecare and when an issue inevitably surfaces (it is still a computer, right?), you'll have just one number to call and it won't need to be Steve Jobs'. Do you really want to spend another beautiful Saturday afternoon in your home office with a micro phillips head screwdriver and a noisy PC? You should be out surfing, or at least playing some tennis!